Do you care the “Right to Repair” legislation could save you money but cripple your local new car dealership?

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Current legislation now being enforced like the one passed in Massachusetts will now challenge the status quo.

New car dealerships derive much of their profit from the service department. Added pressure is OEM’s keep cutting the profit margins on new car sales making it harder to make ends meet and without the substantial money being made in the service department, many new car dealerships will suffer. Leading to lower income of their staff and could eventually lead to layoffs.

The history of the new car dealership service department can be traced back to the early days of the automotive industry, when cars were first invented in the late 19th century. At that time, cars were still considered a luxury item, and there were very few repair facilities available.

As the popularity of cars grew, dealerships began to emerge as the primary source of repairs and maintenance for consumers. In the early decades of the 20th century, dealerships generally had small repair shops attached to their sales departments, but these shops were often not well-equipped to handle major repairs.
In the 1920s and 1930s, as cars became more complex, dealerships began to invest in larger and better-equipped service departments. By the 1950s, service departments had become an essential part of the dealership business, with many dealerships offering comprehensive repair and maintenance services, as well as body work and collision repair.
In the following decades, the service department became even more important to new car dealerships, as cars became increasingly complex and required more specialized knowledge and equipment to repair.
Today, a strong service department is one of the key factors that sets successful new car dealerships apart from their competitors.
Dealerships invest heavily in training their technicians and equipping their service departments with the latest tools and diagnostic equipment, all in an effort to provide the best possible service to their customers.
Current legislation now being enforced  like the one passed in Massachusetts will now challenge the status quo. New car dealerships derive much of their profit from the service department. Added pressure is OEM’s keep cutting the profit margins on new car sales making it harder to make ends meet and without the substantial money being made in the service department, many new car dealerships will suffer. Leading to lower income of their staff and could eventually lead to layoffs.

According to Hagerty:

Intake: According to a new report from the Boston Globe, Massachusetts Attorney General Andrea Joy Campbell has been cleared by a federal judge to begin enforcing the state’s right-to-repair law, effective yesterday.

The embattled law mandates that automakers provide consumers and independent repair shops with wireless access to a car’s telematic data to diagnose the vehicle’s performance so that independent shops can better repair ailing cars. Automakers say that the law puts their data security at risk and argue that the law is poorly drafted and hard to obey.

The law was overwhelmingly supported by voters in a 2020 referendum, but automakers last Thursday asked U.S. District Judge Douglas Woodlock for a temporary restraining order to stop Cambell from enforcing the law.

Woodlock criticized the law in an online hearing but said that because the law had such strong support, he would not grant the restraining order—thereby paving the way for Campbell to enforce it. “The people have voted on this and that’s the result,” said Woodlock. “I am loath to impose my own views on the initiative.”

Exhaust: Woodlock said that carmakers could still seek a preliminary injunction against the law, which is a more complex and time-consuming process, but in the meantime, automakers will be forced to share telematics data with independent shops in Massachusetts.

Right-to-repair laws are a hot topic right now as cars get increasingly computer-controlled. In February, the House of Representatives introduced new legislation that aims to support the idea at a federal level. As of this writing, that legislation is still in the introductory stage. Let’s hope it moves through quickly. — Nathan Petroelje

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Craig Bushon

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